FAQ

Shipping

We ship worldwide. Orders placed Monday through Friday will be processed the next business day and will be shipped within three business days. 

North American orders typically take 7-10 business days to arrive.  Orders under $100 shipping to the states do not come with a tracking number. 

International orders typically take 10+ days to arrive and do not come with a tracking number. 

We are not responsible for lost or mis-delivered packages.

Shipping Costs

Canada + United States
$10 Flat rate shipping
Free shipping on orders over $50.
International
$15 Flat rate shipping
Free shipping on orders over $50.

Returns

In order to return or exchange an item you must email us at hello@banditcubs.com within 7 days of receiving your order.

All merchandise must be returned unworn, unwashed, unused and in their original packaging with all tags still attached. Sale items and purchases made with a discount code are all final sale and may not be returned or refunded.

All refunds are accepted within 14 days of receipt of merchandise and credited back using your original form of payment.  After that returns are accepted for store credit/exchange within 30 days of receipt of merchandise.

Customers are responsible for the cost of return shipping.  Once we have received your returned item we will process your refund or store credit/exchange within 7 business days.

If you receive any defective items please contact us immediately of receiving your order.  Your defective item will have to be sent back to the store and once inspected by us items will be replaced and only refunded if a replacement is unavailable.

Thank you for your understanding!